On complaints about the cancellation of prescriptions by doctors. I have a response WWOPI.0111.xxx.2022 from CEZ Center for e-Health, which turned out to be much more effective and helpful in my case than the Patient Ombudsman (shame Mr. Ombudsman or shame legislator - maybe this is where the problem arises, too few possibilities of action). For many months, the Ombudsman, seeing that he was dealing with the unjustified cancellation of prescriptions by a doctor, did not lead to a situation of inspection of the facility or control of the doctor, NOR DID HE GIVE ME INSTRUCTION ON HOW TO SOLVE THIS MATTER. I was left with the ending drug, for which other doctors did not give me a prescription, because they claimed that: - I lost too many prescriptions for the drug I was taking and they suspect that I am trading it (this is the version I tried - after all, the prescription can be lost) - they do not believe that the doctor canceled the prescriptions - they believe the doctor and not the patient. - the documentation says that I have 3 more prescriptions (which do not scan, and the doctor can not check them or confirm that they are prescriptions with this number). HOW TO SETTLE THE MATTER OF CANCELLED PRESCRIPTIONS: 1) So that the situation does not reappear again - give a foreign address of residence and a mailing address in a locker or the one where you live - cross-border paper prescriptions will be issued and psychotropics an ordinary paper prescription (which can be used in Poland, the Czech Republic, Slovakia, Germany (wherever there is no electronic system). No e-prescription = no problem if you can check whether the prescription is complete (delivery time in the Czech Republic and Slovakia is 14 days for the drug. 2) Write to the e-Health Center Stanisława Dubois 5A 00-184 Warsaw letter (traditional) containing the name, surname, correspondence address and PESEL number with the question: a) whether at the visit to (full name of the clinic, NIP) the doctor (full name of the doctor + PCI number) were issued prescriptions with numbers (full 44-digit numbers) - of course, you should demand from the doctor printout (this is mandatory at the request of the patient). b) Which of the above prescriptions have been cancelled? Please indicate the name of the medicine, the dose, the number of tablets and the reason for the cancellation and who cancelled them. c) Did the doctor write other prescriptions after the cancellation date in place of the cancelled prescriptions? Justify the conclusion by saying that the documentation states untruth and you need a response to continue the treatment. Do not forget to sign. Scans of printouts for the patient should be attached to the whole. 3) If CEZ says that it cannot answer you for any reason - direct the inquiry to the NFZ - they will redirect it to CEZ. 4) Write applications to the Ministry of Health and to the Commissioner for Human Rights to make a paper prescription equal to an electronic prescription and ask that the patient has the right to choose that he wants to receive a paper prescription. Such can not be canceled after leaving the office - which happened in my case. At the time of ordering the drug, the prescription was scanned, at the time of receipt of the hatch they could not dispense because the prescriptions all stopped working. In response from CEZ I have written that the doctor refused to give a reason for canceling prescriptions for a drug taken chronically (there was no error in the dosage, number of tablets, potency, name - in nothing!!!) 5) If you no longer have the drug and it is not a psychotropic drug - tell about it in the pharmacy - the pharmacist should write a pharmaceutical prescription for the smallest package. In case of refusal, go to the next pharmacy until the result - in case of threat to health or life - the pharmacist is obliged to prescribe a life-saving drug (insulin, cardiac, etc., but not hydroxysine). 6) Record medical visits - you have the right to do so, you are not obliged to inform about the recording. I ask the editors to publish this post so that people can find out what to do when the doctor cancels their prescription - instead of dying at home because they couldn't take the drug because they couldn't buy it. The time of settling the matter by CEZ - about 2 weeks (together with the NFZ). The time of FAILURE TO SETTLE THE MATTER BY the RzPP - nearly 5 months!!! To the new doctor, of course, along with the documentation you take: 1) "printout for the patient" - a copy with the pharmacist's annotations that the prescription does not scan 2) CEZ response - a copy (the original for inspection). Major irregularities in the electronic prescription system: the doctor can cancel the prescription even for a life-saving drug (cardiac drugs, antiepileptic drugs, insulin, etc.) without the patient's knowledge. The patient thinks he has a drug and suddenly it turns out that he doesn't. It is time to put an end to such "Samaritans" causing oversized deaths. CEZ confirmed that in my case other prescriptions for medicines already partially purchased, bought in full were also canceled - probably now pharmacies have a problem, but I do not remember in which I realized. One pharmacy where I often go no longer wants to serve me - it is possible that it is there (but they did not say what is going on).
