Welcome to licensed pharmacies in Poland:
Non-prescription medicines delivery across Europe.
Frequently ordered: potency boosters (sildenafil OTC), quit smoking aids.
Why I couldn't return the foundations Tena Bed Secure Zone to the pharmacy?
I bought a package of Bed Secure Zone (absorbent foundation) in a pharmacy. TENA). I wanted to return them the same day, but they didn't want to accept them. Is it true? Of course, it was sealed.
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Ewa Pilch Pharmacist, Editor
4 months ago
According to the Pharmaceutical Law Act (Article 96(7)), it is not possible to return medical devices to a pharmacy m.in. Tena Bed Secure Zone sanitary pads are one of the medical devices. The conduct of the pharmacy staff was correct.
The law (Article 96(8) of the Pharmaceutical Law Act) specifies only three exceptions to the non-refundability. These include counterfeit product, misisation, or quality defect. It is not possible to accept a refund because, for example, the patient has resigned.
We wrote about when you can return the medicine in the article:
https://www.gdziepolek.pl/artykuly/kiedy-lek-mozna-zwrocic-do-apteki